FAQ – Honest answers about SingleEyeVPN
This page is the “no fluff” version of our marketing copy. What SingleEyeVPN is for, what it isn’t, and how we think about passes, logging and platforms – in plain English.
Product status & platforms
Is SingleEyeVPN live yet?
The iOS app is currently in active development and private testing. A small group of early users will get access first so we can make sure the basics – stability, speed, and a clean pass experience – are solid before opening it up more widely.
Which platforms will you support first?
iPhone (iOS) comes first. Once that is stable and battle-tested, the plan is to bring the same “pay-as-you-go passes” model to Android. Desktop (macOS / Windows) may follow later depending on demand.
Will there be a free version?
The focus is on simple paid passes instead of a complicated free/paid split. There may be occasional promo passes or short trials, but the core model is “you pay for the days you actually need protection, and that’s it”.
Passes, billing & pricing
How do passes work?
You choose a pass length (for example 24-hour, 3-day, 7-day, 14-day or 28-day) and activate it inside the app. While the pass is active, you can connect and disconnect as much as you like. When the pass expires, the VPN simply stops working until you buy another one.
Do passes auto-renew?
No. There are no auto-renewing contracts or surprise “intro price” jumps. When your pass ends, it ends. You decide if and when you want to top up again.
What about refunds?
Exact refund rules will follow the App Store’s policies. The high-level principle is: if something genuinely breaks on our side and you can’t reasonably use what you paid for, we’ll try to fix it or make it right. Details will be written clearly in the terms before launch.
Privacy, logging & security
Will you keep logs of what I do online?
The goal is to keep as little as possible while still running a healthy business and protecting the network from abuse. That means:
What we care about: things like uptime, load on each route, and broad usage patterns so passes work reliably.
What we don’t want: creepy behavioural profiles, long-term browsing histories or “sell it to ad companies” data pipelines.
The exact technical details (what is logged, for how long, and why) will be written in the privacy policy in plain language before launch.
What about DNS leaks and encryption?
SingleEyeVPN will use modern, well-understood VPN protocols with strong encryption. The aim is that your DNS queries, IP address and traffic are all handled through the tunnel while you are connected. More low-level technical details will be documented closer to launch.
Where will your servers be located?
Initial routes will focus on UK, US and EU locations that are fast, stable and well-connected. As the user base grows, more regions may be added based on actual demand, not just to inflate a marketing map.
Using SingleEyeVPN day-to-day
Who is SingleEyeVPN really for?
People who travel, work remotely or regularly jump on hotel, airport and café Wi-Fi – and who don’t want a 2-year subscription just to stay safe for a week. It’s built for “on when I need it”, not “always-on super-tweaker” power users.
Is this a good choice for streaming or torrenting?
The first goal is to be a solid, honest privacy layer for everyday browsing, messaging and work – especially on sketchy networks. Some streaming or file-sharing may work, some may not, and it won’t be marketed as a “bypass every restriction” tool.
Will SingleEyeVPN make me anonymous?
No VPN can honestly promise full anonymity. SingleEyeVPN is designed to make it much harder for random people on shared Wi-Fi, your ISP, or opportunistic snoopers to see what you are doing. It is not a magic cloak that erases all traces of your identity online.
Support & contact
How do I get help if something breaks?
During early access, support will be handled directly via email. You’ll be able to reach us at singleeyevpn@gmail.com with logs, screenshots or questions.
Where can I read more about your approach to trust?
There is a dedicated Trust & Transparency page that goes deeper into how we think about logging, security, third-party providers and the business model behind SingleEyeVPN.